You may cancel your online order at any time between placing the order and fourteen calendar days after receiving the order. To cancel your order please contact us by emailing email@example.com stating your name, address, order number and reason for cancellation. Goods received must be returned to us in a saleable condition within 14 calendar days of notifying us of your order cancellation. A full refund (including standard postage costs) will be issued to the method of original payment within 14 days of receiving the goods in a saleable condition.
If you have received a faulty item, please email firstname.lastname@example.org as soon as possible with a photograph of the faulty item, the packaging and a description of the fault and we will provide a refund or replacement where appropriate.
This policy does not affect your statutory rights.